Features
Marketing Automation
Available in
Headless
Experience
Commerce
Offer personalized omnichannel experiences with the right message at the right time. Turn each of your customers into engaged customers and generate long-term revenue.
Leverage all your customer data thanks to the native connection between Ibexa CDP and Ibexa Orchestrate to
deliver maximum customer lifetime value with no input from IT.
Analyze performance with detailed and customized reports on your multichannel campaigns. Conduct A/B tests and refine your strategies in real-time.
Map and activate Customer Journeys
Ibexa Orchestrate is a multichannel activation platform that allows you to address highly personalized messages to your customers at each stage of their journey - at the right time - to accelerate their conversion and foster loyalty. Map customer journeys with your persona definition and let the magic happen!
With Ibexa Orchestrate's scenario module you can build, oversee and adapt a route to deliver maximum customer lifetime value to your business. Use a full range of tools like channel blocks, filter blocks, a wide array of trigger blocks, timing blocks and more!
Enjoy multichannel magic
With a vast array of channels at your disposal, such as email, SMS and offline you can easily unify channels to make sure every message delivers maximum impact. And add your own channels to the mix as well, such as mobile wallet, cash register and mobile app, to deliver propositions using your own brand's unique tone of voice. By integrating activity back to Ibexa DXP, you can create true multichannel experiences that are impossible to miss.
Access data and content in real-time
Ibexa Orchestrate is fully connected to Ibexa CDP and Ibexa DXP. This gives you real-time access to your user data (customers and prospects) to activate campaigns and deliver personalized messages.
In addition, thanks to the native connection with the Ibexa DXP Content Hub, avoid re-entering data and build your newsletters from the content existing on your website. Communicating with your customers has never been easier!
Measure the impact of your actions
Ibexa Orchestrate sets you up with powerful dashboard-driven, analytics and reporting capabilities for deep and clear insights of customer behavior, preferences and propensity to buy.
Monitor database evolution and opt-ins against your overall customer engagement score and recent campaign results. Track how many of your scenarios have been executed to find out how many times you’ve engaged with a customer. Quickly pick up peaks and troughs in customer activity and respond to them right away.
Conduct A/B testing
With Ibexa Orchestrate's analytics, you have a very clear idea as to what’s working well, what could be improved, or what's not working at all. Test, learn and iterate to keep maximizing ROI and pursue strategies that you know are delivering customer lifetime value. Ibexa Orchestrate includes A/B testing features by default.
Whether it's an advertising message, an email subject line, a promotional offer, or landing page structure, A/B Testing has the advantage of providing clear and objective answers.
Discover why our customers love Ibexa DXP
Discover all the different ways our customers are using Ibexa DXP to centralize, simplify, automate and create impressive digital experiences.
Download our free RFI eBook to help you choose the right DXP
In this free and exclusive eBook, we guide you through the process of requesting thr right information for your specific needs with a range of useful templates and information to kick-start and accelerate your digital transformation strategy.
